Sunday, April 25, 2010

Great Service

Just dropping by to record some excellent customer service provided to us recently, by way of thanks to the BlackBox people.

Several years ago we bought Heather some noise canceling headphones to keep out the lawn-mowing and similar noises so prevalent in our neighbourhood full of infill housing. Over the years two plastic parts on the headband had broken, and they become less comfortable to wear. I contacted the manufacturer to ask for spare parts, and was surprised when they offered to replace the whole unit as this was a design flaw in 'early models'. The new headphones fit even more snugly than the old, and still provide the crystal pure sound that so delighted Heather when she first plugged them in (having first used them just to deaden outside sounds). So check these out if you're looking for high end headphones or are very noise sensitive.